ReviewsFlow · For pathology labs
Recover the revenue your pathology lab is quietly losing.
ReviewsFlow sends reports, review requests and repeat-test reminders from your lab's own verified WhatsApp Business number, so the name patients see in their chat list is yours, not a big chain's.
Piloting in Mumbai and Pune. The founder replies personally, usually within the hour.
Built for a specific kind of lab
It's for you if
- Owner-operated diagnostic lab or collection centre
- 100–500 patients a day
- WhatsApp already used daily, often from a personal number
- Based in Mumbai or Pune (pilot region)
It's not for
Hospital chains or franchise networks. If that's you, we're not the right tool yet.
The pilot is intentionally small: two labs are live, and a handful of slots remain.
What changes for your lab
| Topic | Today | With ReviewsFlow |
|---|---|---|
| Number patients see | A staff member's personal number | Your lab's own verified business number |
| Repeat-test reminders | 0 a month | Every due patient, automatically |
| Consent trail for health data | None | DPDP-ready log per patient |
| When a staff member leaves | Chats are gone | History stays with the lab |
| Review requests after reports | When someone remembers | Every report, at peak satisfaction |
| Your offers and health packages | Patients never hear about them | Every offer reaches every consented patient |
How much revenue is walking out of your lab?
Many labs find that most first-time patients never come back. Put in your own numbers and see what that costs you each month.
Four modules, one WhatsApp thread
Module 1
Appointment booking and confirmation
Patients book fasting slots at 11pm and forget by morning. A WhatsApp confirmation and reminder means fewer empty chairs.
- Confirmation for every booking, no staff effort
- Reminders that cut no-shows
Module 2
Report delivery on WhatsApp
Reports land on WhatsApp the minute they're signed off, with delivery and read status tracked.
- The “is my report ready?” calls stop
- Every report tracked, with a consent trail
Module 3
Reviews and feedback
Happy patients get a one-tap route to Google. Unhappy ones come to you first, privately.
- Review request sent right after the report
- Low ratings reach the owner, not Google
Module 4
Campaigns that bring patients back
The same thread sends repeat-test reminders, health-camp invites and offers to lapsed patients.
- 17× ROI on a verified Women's Day campaign
- Spend and delivery tracked in one place
"Patients used to call the front desk asking if reports were ready. Now the report lands on WhatsApp before they ask, and the review request goes out with it. We did nothing extra."
A patient's journey with ReviewsFlow
One patient, five touchpoints, all on WhatsApp and all from your lab's number.
- Booking
Booking confirmation
The patient books a slot. A WhatsApp confirmation and reminder goes from your lab's own number, so fasting patients remember to come.
- At the centre
Sample collected
Your staff collect the sample as usual. Nothing changes at the front desk.
- When the report is ready
Report on WhatsApp
The report reaches the patient on WhatsApp from the system you already run, so the front desk stops fielding "is my report ready?" calls.
- Right after the report
Review request
The same thread asks how the visit went.
Happy patient: a prompt to leave a Google review.
Unhappy patient: the feedback goes privately to you, the owner, before it becomes a public review.
- Months later
Retest reminder and health package
When a repeat test is due, the patient gets a reminder with a link to book. Prepaid health packages and offers reach every consented patient.
Safe sending, because your number is your lab's name
A banned number would stop reports reaching patients. These guardrails are built in so your number stays healthy.
What protects your number
- Consent is logged for every patient, which gives you a DPDP-ready record
- STOP replies are honoured instantly
- An AI monitor watches delivery and block rates
- Daily send limits pace your campaigns
- Reports and messages go through the official WhatsApp Business API, not an unofficial bridge
So far, zero bans
48,600+ reports and 40,000+ campaign messages sent, with no number bans.
ReviewsFlow works alongside your lab's LIMS. You keep the software you run today, and reports go out from it.
One plan. ₹2,499 a month.
Less than one recovered patient a week.
ReviewsFlowEverything included
₹2,499/month
- All four modules
- Prepaid patient health packages, tracked per patient
- WhatsApp Business API setup
- Prepaid message wallet at cost
- Founder support on WhatsApp
Multiple branches or a custom setup? Message us and we'll work it out.
Common questions
Something else on your mind? Chat with the founder on WhatsApp or see reviewsflow.in.
Is this DPDP-compliant for patient data?
Yes. Consent is captured and logged per patient, and every message goes through the official WhatsApp Business API, not an unofficial bridge that risks your number.
My staff can't learn new software.
If they can use WhatsApp, they can use this. The receptionist's day doesn't change; follow-ups happen on their own.
Do we need to change our lab software?
No. Keep your LIMS. ReviewsFlow sits between your LIMS and the patient, and reports go out from the system you already run.
Will my number get banned?
Consent is logged per patient, STOP replies are honoured instantly, delivery and block rates are monitored, and daily send limits pace campaigns. 48,600+ reports and 40,000+ campaign messages so far, zero bans.
How long does setup take?
It starts with one WhatsApp call, then we onboard your number and templates. Most pilot labs sent their first automated report within a week.
Won't patients find the messages annoying?
Messages go only to patients who consented, from your lab's own verified number, and most are things patients expect: a booking confirmation, their report, a reminder. STOP is honoured instantly, and daily send limits stop campaigns from flooding anyone.
Who do we talk to?
The founder. Message on WhatsApp and the founder replies personally, usually within the hour.
What does it cost?
One plan, ₹2,499 a month, with all four modules and prepaid patient health packages. For multiple branches or a custom setup, message us and we will work it out.